Terms of service

1. Who this is between

These terms are between FahsLink and the business that holds the account. The person who opens the account confirms they are authorised to commit that business.

2. Accounts are opened by us

There is no self sign-up. We open each account after speaking with you, and we may decline to open one. You are responsible for the people you invite, for keeping sign-in details private, and for telling us promptly if an account should be closed.

3. Fees, credits and tax

The subscription is charged monthly in advance in Qatari riyals. The setup fee is 1,500 QAR, charged once, and is not refundable after setup work has started. One credit is one Qatari riyal. Your subscription includes a monthly allowance of credits, which refreshes on the first of each month and does not carry forward; credits you buy separately never expire, are held as a distinct balance, and are spent only after the monthly allowance is used. Credits are not exchangeable for cash, cannot be set against the subscription fee, and are not refunded when an account closes. Voiding a report does not return its credits. Prices exclude any applicable tax. We will give 30 days' written notice before changing a price.

4. The free period

New accounts open with 15 days and a starting credit balance at no charge. It is a real account with real data, not a sandbox. If you do not continue, you may export your data and we will remove it.

5. Your data stays yours

Everything you put into FahsLink belongs to you. We hold it to run the service, and we will give it back to you on request in a usable format. We do not sell it, mine it or use it to build a competing offer. We may use anonymous, aggregated counts that identify nobody to improve the product.

6. What you must not do

Do not use FahsLink to issue a report on a vehicle that was not actually inspected, to record a payment that was not taken, or to produce a document intended to mislead a buyer, an insurer or an authority. Do not put personal data into the system that you have no right to hold. Do not attempt to reach another business's data. These are the terms we will act on.

7. The report is your professional judgement

FahsLink records and presents what your technicians find. It does not inspect the vehicle and does not verify what is entered. The professional opinion in a report, and any liability arising from it, is yours and not ours.

8. Availability and support

We aim to keep the service available at all times but do not promise uninterrupted service, and we have not published an uptime guarantee. Support is business hours, Sunday to Thursday, answered by the next working day. We will give notice of planned maintenance where we can.

9. Suspension

We may suspend an account for unpaid fees or for a breach of section 6. A suspended account can still read and print what it already has — we will not hold your customers' reports hostage — but cannot create or change anything.

10. Ending it

There is no minimum term. Either side may end the agreement with 30 days' written notice. On ending, you may export your data; we keep it available for 60 days and then remove it, except records the law requires us to keep. Unused credits and the setup fee are not refunded.

11. Limits on liability

Neither side is liable for indirect or consequential loss. Our total liability in any twelve-month period is limited to the fees you paid us in that period. Nothing here limits liability that cannot be limited by law.

12. Governing law

These terms are governed by the laws of the State of Qatar, and the courts of Qatar have jurisdiction.